Waplix Privacy Policy

Last Updated

July 1, 2026

By accessing or using Waplix, you agree to the practices described in this Privacy Policy.

1. About Waplix

Waplix is a cloud-based WhatsApp API and automation platform that enables businesses, developers, agencies, and organizations to connect WhatsApp accounts, send messages, automate customer support, build AI-powered workflows, manage contacts, run marketing campaigns, and integrate WhatsApp with third-party applications.

2. Information We Collect

We may collect multiple categories of information depending on the features you use and how your account is configured.

Personal Information

• Full name
• Email address
• Company name
• Phone number
• Country
• Billing address
• Tax information where applicable
• Profile image

Account Information

• Username
• Account ID
• Subscription plan
• API keys
• Authentication logs
• Login timestamps
• Connected devices
• Security settings

WhatsApp Connection Information

When you connect your WhatsApp account to Waplix, we may process operational connection data. We do not claim ownership of your WhatsApp account.

• WhatsApp phone number
• Device connection status
• QR code authentication status
• Pairing information
• Session metadata
• Device identifiers
• Connection logs

Messaging Information

Depending on the features you use, Waplix may process message and messaging-event information. Message content is processed only to provide the requested functionality.

• Outgoing messages
• Incoming messages
• Message timestamps
• Delivery status
• Read receipts
• Media metadata
• File names
• Message IDs
• Contact information
• Campaign statistics

Contact Data

Users may upload or synchronize customer information and are responsible for ensuring they have permission to upload and process that information.

• Customer names
• Phone numbers
• Contact labels
• Tags
• Custom attributes
• CSV imports
• Audience segments

Payment Information

Sensitive payment information is processed by trusted payment providers and is not stored directly by Waplix.

• Payment method
• Transaction IDs
• Invoice details
• Billing history
• Wallet balance
• Subscription history

Usage Information

• Browser type
• Operating system
• Device type
• IP address
• Language
• Time zone
• Referral source
• API usage
• Error logs
• Performance metrics

3. Cookies and Similar Technologies

Waplix uses cookies and similar technologies to keep users signed in, remember preferences, improve security, analyze website performance, measure traffic, detect fraud, and enhance user experience.

Users may disable cookies in their browser, although some features may not function correctly.

4. How We Use Your Information

• Create and manage user accounts
• Provide WhatsApp API services
• Authenticate users
• Deliver messages
• Maintain WhatsApp sessions
• Process subscriptions
• Generate invoices
• Improve platform performance
• Provide customer support
• Prevent fraud
• Detect abuse
• Monitor system health
• Generate analytics
• Improve AI features
• Personalize user experience
• Comply with legal obligations

5. AI Features

Certain Waplix services may use Artificial Intelligence to generate replies, automate conversations, summarize chats, assist customer support, answer frequently asked questions, search knowledge bases, and power AI agents.

AI-generated responses may not always be accurate. Users remain responsible for reviewing automated replies before relying on them.

6. Marketing Campaign Data

If you use campaign features, Waplix may process operational campaign and reporting data to help improve campaign performance and reporting.

• Campaign names
• Scheduled times
• Audience lists
• Delivery reports
• Read statistics
• Failed messages
• Link click statistics
• Campaign analytics
• Audience segmentation

7. API Usage Data

When using the Waplix API, we may log endpoint activity and request metadata. API request bodies are retained only as necessary for debugging, security, or compliance.

• API endpoint accessed
• Request timestamps
• Response status
• Rate limit usage
• API key activity
• Error responses
• Request metadata

8. How We Share Information

We do not sell your personal information.

We may share information only when necessary with payment providers, cloud infrastructure providers, email delivery services, security providers, analytics providers, customer support providers, and legal authorities when required by law.

Each provider is required to protect your information appropriately.

9. Data Retention

We retain information only as long as necessary to provide services, maintain security, resolve disputes, meet legal obligations, and enforce agreements.

Users may request deletion of eligible information at any time.

10. Security

Waplix implements industry-standard security measures, including HTTPS encryption, secure authentication, password hashing, API authentication, access controls, firewall protection, server monitoring, backup systems, security logging, and abuse detection.

While we strive to protect your data, no system can guarantee absolute security.

11. Your Rights

Depending on your jurisdiction, you may have rights related to access, correction, deletion, restriction, objection, export, and withdrawal of consent where applicable.

Requests will be handled within a reasonable timeframe and subject to applicable laws.

12. Children's Privacy

Waplix is intended for business and professional use and is not directed to children under the age required by applicable law. We do not knowingly collect personal information from children.

13. International Data Transfers

Your information may be processed in countries other than your own. By using Waplix, you acknowledge that your data may be transferred and processed where our infrastructure or service providers operate, subject to appropriate safeguards.

14. Third-Party Services

Waplix may integrate with third-party services, including payment gateways, email providers, cloud infrastructure, AI providers, CRM platforms, and other integrations. Their handling of your information is governed by their respective privacy policies.

15. WhatsApp Compliance

Waplix is an independent software platform that enables users to manage WhatsApp communications. Users are responsible for ensuring that their use of WhatsApp, messaging campaigns, customer data, and automation complies with all applicable laws, regulations, and WhatsApp policies.

Misuse of the platform, including spam, phishing, or unlawful messaging, is strictly prohibited.

16. Data Protection

We continuously improve our infrastructure to protect user data through monitoring, access controls, regular updates, and security best practices. In the event of a security incident affecting personal information, we will take appropriate steps as required by applicable law.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or operational practices. The updated version will be posted on this page with a revised Last Updated date.

Continued use of Waplix after changes become effective constitutes acceptance of the updated Privacy Policy.

18. Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy or the way your information is handled, please contact the Waplix support team through the contact methods provided on the official Waplix website.

Final Statement

At Waplix, protecting your privacy, securing your business communications, and maintaining transparency are fundamental to how we build our platform.

We are committed to providing a secure, reliable, and privacy-focused WhatsApp API and automation platform for businesses, developers, and organizations worldwide.