A Shared Team Inbox for WhatsApp Support
Empower your sales and support agents to handle chat threads collectively. Connect a single WhatsApp number and let multiple agents read logs, write internal comments, swap owners, and resolve tickets instantly.
Collaborate Seamlessly in Real-Time
Build a structured, efficient, and visual customer service machine. Streamline customer communication and track agent accountability effortlessly.
Secure Context Preservations
Transferring phone chats between agents usually leads to lost customer information. With Waplix, supervisor guidelines, billing histories, and private agent suggestions are stored inline, enabling agents to handle escalations smoothly without making the user re-explain their problem.
Private team note
Visible to agents only
Invoice INV-2045 is verified. Offer the priority delivery slot before closing this conversation.
Try Waplix Shared Workspace
Select active customer conversations on the left panel, and simulate replies or add private supervisor notes to see real-time updates.
Sarah Connor
Hey, we are looking to migrate from our existing platform. What are the plans for 5 agents?
Hi Sarah! Welcome to Waplix. For 5 support agents, our Scale Team plan is the perfect match. It supports unlimited numbers and shared inbox workflows.
Sarah is a high-value lead from the Shopify migration segment. I've approved a 10% discount if she wants to sign up today. Apply coupon WPX_SUPPORT_10.
Optimize Support Workflows with SLA Audits
Identify bottleneck issues instantly. Track agent response averages, hourly message volumes, and tickets closed to enforce high-quality standards.
SLA-Driven Analytics Console
Monitoring average agent response speeds is crucial for high retention rates. Our dashboard includes real-time telemetry charting first-reply latency, agent utilization, and daily resolution reports. Supervisors can export logs, review transcript details, and trace individual agent performance history.
Ready in Three Simple Steps
Deploying your collaborative workspace takes only minutes. Connect your channel and start solving customer problems together:
Scan & Sync Number
Simply connect your primary business WhatsApp phone number by scanning a secure QR code pairing screen in Waplix.
Invite Support Agents
Send dashboard invitations to your team. Set up roles (Supervisor, Agent, Billing) and assign routing departments.
Solve Chats Collectively
Watch tickets update in real-time. Discuss issues via private internal notes, assign threads, and monitor metrics.
Shared Inbox FAQs
Find answers to technical and operational questions regarding multi-device setup, data syncing, and security below:
Can multiple team members reply to the same customer simultaneously?
Yes. Waplix dashboard allows unlimited agents to work in parallel. Real-time indicators show when another agent is actively typing or viewing a chat thread to prevent overlapping replies or duplicate answers.
Are internal notes visible to our customers?
Never. Internal notes are marked in yellow-amber color tags and are strictly restricted to your internal dashboard view. The client only sees official agent text replies on their WhatsApp application.
Can we track agent response times and performance metrics?
Absolutely! Waplix features deep analytics reports showing average initial reply speed, resolution duration, ticket volumes handled per agent, and customer satisfaction logs.
Does this require us to scan multiple WhatsApp QR codes?
No. You only scan one WhatsApp account QR code to connect the main business number. Once paired, all added agents log in to Waplix with their own credentials and reply through that single main number.
Can we transfer chats between different teams?
Yes. Agents can easily reassign a conversation thread from Support to Sales, or escalate tickets to Dev in a single click, complete with past internal notes preserved for context.
Do you support mobile browsers for agents on the go?
Yes. The Waplix shared team inbox is fully responsive and optimized for mobile devices, enabling agents to track queries and answer customers seamlessly on smartphones and tablets.
Supercharge Customer Support Workflows
Sign up for Waplix today and configure your collaborative team space in minutes. Speed up resolution rates, reduce chat backlogs, and delight customers together.