Build a Two-Way Chat Portal
Learn how to build customer service agent team dashboards using two-way WhatsApp message streaming.
Build a team inbox where multiple support agents can chat with customers over WhatsApp.
Database Schema
Store incoming and outgoing message payloads in your database. Key columns include: message_id, chat_id, direction (inbound/outbound), content, and delivery_status.
Syncing Chat State
Use message.received and status callbacks to update the agent dashboard UI in real time via WebSockets or polling.
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