QR & Pairing Connection Issues
Troubleshoot WhatsApp instance connection states, loading spins, and scanner pairing failures.
Symptom: QR Code does not scan or load
Likely cause: The WhatsApp account is already scanned and active on another instance, or the mobile device is offline.
Resolution Steps
- Open WhatsApp on your phone -> Linked Devices -> Log out of any existing Waplix sessions.
- Trigger the Restart Instance button in the Portal dashboard.
- Wait 10 seconds, then reload the QR code page and scan.
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